A civic asset portal for Evanston
Endstation built a portal for residents of Evanston, Illinois to discuss and vote on civic asset projects.
Cut manual processing time by 60–80% in insurance operations.*
Endstation is a software consulting firm that finds the workflows bleeding your team's time, builds AI systems to automate them, and runs them with human oversight to automate the most tedious parts of your day.
“Josh and team are professional, responsive and creative [...] I highly recommend using their services.”
60–80% range based on published results from Allianz, athenahealth, Iodine Software, and McKinsey (2024–2026). Your results will depend on workflow complexity and existing infrastructure.
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AI automation for insurance
Insurance runs on documents. Reading them is the slow part.
Submissions, applications, loss runs, policy forms, endorsements, certificates, claims. Before anyone can quote, renew or pay, someone has to read the document, find the details that matter, and type them into another system. That reading and re-keying is the tedious part, and it's where we start.
We are a software consulting firm in Cleveland Heights, Ohio. We build AI systems that do the reading and the re-keying, and leave the judgment to your team.
What we build
Automation for the document-heavy workflows
Submission and intake
Pull the details out of applications, ACORD forms and loss runs, put them in the system you already use, and flag what's missing before anyone starts quoting.
Policy document processing
Read policy forms and endorsements, find the language that answers a specific question, and show the page and section it came from.
Claims intake and triage
Sort incoming claims, gather the facts a reviewer needs, and route each one by rules your team sets. A person makes the call.
Renewals, certificates and endorsements
Compare renewal terms with the expiring policy and prepare certificate requests and endorsement changes for review, so your team checks the work instead of typing it.
How it runs
Built for regulated work
A person stays in the loop
The system prepares the work and a person on your team decides. It never approves a claim or binds a policy on its own.
Why we don't build autonomous agentsEvery answer shows its source
Each extracted field and each answer points back to the document, page and section it came from, so a reviewer can check it in seconds.
Security and privacy built in
We build on Azure and AWS with zero data retention, so model providers don't keep your documents. Our team is HIPAA-trained.
You own the code
Code, documentation and infrastructure are yours. Builds are fixed-price, after a workflow audit tells us what to build.
How engagements workBefore you buy
Four questions to ask any AI vendor
Whoever you hire, these are the answers your compliance team will want before anything touches a policyholder's data.
- 1. Where does the model run, and where does our data go?
- 2. How do you evaluate it, and can we see the results?
- 3. Can our team change what the model sees, or only you?
- 4. Can it show where every answer came from?
FAQ
AI automation for insurance: common questions
Who is this for?
Operations, underwriting and claims leaders at carriers, MGAs, agencies and TPAs whose teams spend hours reading documents and re-keying what they find into another system.
Does the AI make claim or underwriting decisions?
No. We build systems that prepare the work: pull out the facts, check them against your rules, and show where each one came from. A person on your team makes the decision. Why we don't build autonomous agents
Where does our data go?
Only where you approve. We build on Azure and AWS with zero data retention, so model providers don't keep your documents, and our team is HIPAA-trained.
Do we own what you build?
Yes. You own the code, the documentation and the infrastructure, whether we keep running it for you or you take it in-house.
How does an engagement start?
With a workflow audit. We map one workflow, size where the time goes, and tell you whether automation is the right fix. If it is, the build is fixed-price. Discover, Build, Run
Bring the workflow your team dreads.
In a free 30-minute call we'll sketch where the time goes and tell you whether automation is the right answer for it.
Book a free 30-minute callTrusted Partners
